FAQs

1. Where is the company located?

Our designer team and operation team work in New Zealand. Clothes are made and shipped from overseas factories and warehouses. 

Our business model is DTC (direct to customer), low prices direct from factory suppliers to eliminate unnecessary costs and deliver the lowest possible prices to customers.

2. Are the clothes true to the size?

Yes, all the items in our store are true to the US size. Every item has its size chart. We added the notes under the size chart if the item is smaller or larger than normal. 

3. How long does it take to deliver?

Delivery Time = 3-5 working days Processing time + Shipping time. You will receive your order in 5-20 working days from the date that it is placed. 

If you selected free shipping, please allow sufficient time with free shipping option if you need your order on specific date. 

4. How to make a return or free exchange?

We have strict quality assurance before each product is shipped, we offer Free Exchange if the item doesn't fit you well. Also, we have warehouse address for your return and you could return your order for full refund within 30 calendar days from the date you received your order.